This service has been rolled out to card requesting teams in all academic divisions and colleges
This guidance is for teams that use the new Card Request Management app, which has been rolled out by the IT Services Card Stabilisation project, with colleagues from the University Card Office.
The app is now available to HR teams in all academic divisions and colleges.
For teams that are using the Card Request Management app, this method replaces the paper/PDF form process for requesting cards.
What is the new Card service?
A new way to request University Cards for some types of card holders.
The new Card service replaces the process of sending the following paper/PDF card request forms to the Card Office by email:
- ‘S’ for Staff card requests
- ‘VA’ for Virtual Access requests
- ‘DVS’ for Departmental Visiting Student card requests
The new service consists of:
- a new ‘Card Request Management’ software application for creating card requests and sending them to the Card Office
- an online ‘University Card request’ form for card applicants to provide necessary information and agree to terms of use for access to University buildings, libraries, premises and IT services
Types of card requests supported by the new service
Requests for new cards/access for:
- University staff
- College staff
- Departmental staff
- Academic visitors
- Departmental Visiting Students
- Virtual Access
- people being given Card holder status
Requests for the following types of change to card details:
- renewals and extensions (ie change of card end date)
- name or title printed on the card
- card category
- department or college
- card photo (only in conjunction with another type of change request)
Requests to report and replace the following:
- damaged cards
- lost cards
- stolen cards
Types of card requests not yet supported by the new service:
- New cards for undergraduates
- New cards for graduates
- New cards for retirees
For each of these types of card request, please continue to use the existing card application processes.
Who will use the new Card service?
The new Card service will be used and operated by the following types of people:
- Card applicants – eg a person who is in the process of becoming a member of staff and will submit a card request using the new service
- Card administrators – eg an HR administrator who will start and process a card request for a new member of staff
- Lead users for card administration teams – eg an HR administration team lead, who will need to request the addition and removal of users to/from their team within the Card Request Management app
- Card Office staff – who will review submitted card requests, process them, and mark them as completed using the Card Request Management app
